Head of Operations
Location: Cape Town, South Africa
Salary: Market related
Be the strategic leader in a dynamic fintech environment!
Is this you?
You’re strategic, proactive, and can handle the pressure of rapid changes with ease. You’re all about delivering value, meeting customer needs, and working well with people across all levels. You’re organised and adaptable, skilled in leading and coaching teams, and a champion of continuous improvement. Your track record of operational success speaks for itself, and you know how to navigate compliance and risk management.
What you’ll be doing (and why you’ll enjoy it)
You’ll be responsible for overseeing core functions, from Customer Experience to Compliance and Operations. This means leading multiple teams to ensure smooth, efficient workflows and excellent service levels. You’ll contribute to strategy planning, manage stakeholder expectations, and work on scaling operations to match the company’s evolving needs. You’ll also improve processes, mitigate risks, and handle critical incidents to keep things running smoothly.
Where you’ll be doing it
You’ll be joining a fintech company that’s all about innovative solutions and exceptional customer experiences. With a collaborative culture, this organisation is known for embracing change and promoting flexible working arrangements. The team is committed to fostering a vibrant, supportive, and learning-focused environment.
What you’ll need
You’ll need a relevant degree, along with substantial experience in senior operations management, ideally in fintech or payments. Strong leadership and coaching skills, strategic thinking, and a proven ability to manage complex systems are key. Experience in compliance, risk, and fraud prevention strategies will be beneficial.
What you’ll get
You’ll receive a competitive salary, flexible remote/office working options, paid parking, and generous leave benefits. You’ll also get a MacBook, mental health leave, and annual bonuses, all within a great team that values your contributions!
How to apply
For a confidential discussion please contact Judy Engelbrecht on (010) 065 1655 / 083 607 3333 or send your CV to judy.engelbrecht@ttec.co.za.
We appreciate that your CV might not be fully up to date. No problem, just send us what you have.
Please note: This position is for 2025. While our team is currently on a well-deserved break over the holiday season, we will review all applications as soon as we return. Rest assured, we’ll get back to you promptly once operations resume. Thank you for your patience and understanding, and we wish you a joyful festive season!
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